Returns and exchanges

Thank you for ordering!

Tramapulia will replace or refund any product purchased from the Online Boutique that does not meet your expectations, provided you submit your request within 14 days from the date of delivery of the product. The date is determined by the courier tracking system. For this purpose, the terms and conditions explicit in the Terms and Conditions apply. Customers must ship the Products for return from the same country where the Products were first delivered.

RETURN PROCEDURE

Please follow the steps below to make a return or replacement:

1. Visit the site

Registered customers can select the order they wish to return in the “Order” area within the “Your Account” section. If you are not registered and do not have an account, you will need to access “Orders” from the footer or main menu and search for your order using your order number and e-mail address. After selecting your order, you can begin the return or replacement process. If possible, please provide a reason for return or replacement so that we can better serve you in the future.

2. Confirm the pickup details for your return

To proceed with the return, you must provide your phone number and a date for pickup, as these details will be shared directly with the courier. Once you have completed the online form, we will send you an email confirming your return or replacement request, which will include your Return Authorization Number (RAN) and the documents you need to print. In the event that the listed pickup date does not meet your needs, you may contact the courier company via the phone number listed here to arrange a pickup date. The courier will request the shipment tracking number included in the “Confirmation of Return or Exchange” email. Alternatively, you can contact us for further assistance.

3. Prepare the package for return

If you choose the standard online return procedure or to take it to a drop-off location, you will need to place the products you intend to return or replace inside the original boxes. Make sure all labels from the previous shipment have been removed. If the outer box is too damaged to be reused, replace it with a similar box that can provide adequate product protection. Finally, carefully close the package and attach the shipping label for the courier.
Make sure the security tag and all tags have not been removed from the products you wish to return. Any packaging and accessories shipped in the original package must also be returned. The products must not show any signs of wear and tear, so they must not have been used or altered in any way. Failure to meet any of the previously described requirements will result in the inability to accept the return request.

Please note that each return request refers to products contained in a single order. Separate return requests must be activated for different orders. Tramapulia® products must be delivered to the courier for shipment or to the drop-off point or Boutique within 15 days of receipt of the return authorization. After we have received the products and reviewed them by our quality control staff, we will notify you of the acceptance of the return. In the event that a replacement request is accepted, and you have requested either the regular online replacement procedure or the option of redelivery at a redelivery point, the new product delivery service will be handled by Manifatture Mon.do and we will provide you with a new tracking number. In this case, if your return or replacement request is refused, any additional shipping costs will not be refunded.