SHIPPING STATUS

At the conclusion of order preparation, the customer will receive an informational e-mail from our customer service department confirming that the order has been processed and entrusted to the courier company. As soon as the shipment has been picked up by the latter, you will receive an e-mail notification with all the details of the shipment directly from the courier.

SHIPPING DATA

Tramapulia will use as shipping information those given by the customer at https://tramapulia.com at the time of purchase in the shopping cart summary. The only data valid for shipping purposes will be the data in the order copy so the customer is required to check all data in the order copy he/she will receive by email. Tramapulia cannot be held responsible for non-delivery or delayed delivery due to incorrect, incomplete addresses or without the information needed to identify the place of delivery.

PROCESSING TIME

Orders will be processed within 96 working hours after payment confirmation. In case of payment by bank transfer, order processing will be longer. Orders are processed from Monday to Friday, with the following schedule: 8.30 – 13.30 / 15.00 – 18.30. Orders received by 08.30 am will be entrusted to the courier the same day. Orders received after 08.30 am will be included in the next day’s shipment.* Orders placed over the weekend will be processed starting the following Monday morning. Finally, if placed on a holiday, they will be processed starting the next weekday.

AUTHORIZED DELIVERY OF THE SHIPMENT

Upon delivery of the products, the customer is required to carefully inspect the envelope or package before affixing a signature as proof of delivery of the shipment. If, for any reason, the package arrives tampered with or if the envelope marker sticker is not intact, the customer is asked to sign the receipt with reservation, or refuse the delivery. In case the delivery was accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is requested to immediately report the incident to the local courier office and contact us by sending an e-mail to info@tramapulia.com

SHIPPING TIME AND COST

ITALY

Shipping
Express (with email notification service by courier) Note: telephone contact is not provided.

PLEASE NOTE: We do not accept requests for shipments at SHOPPING CENTERS/GDO and POST OFFICES

Times
Shipment within 24-48 working hours after order fulfillment confirmation (except for inconvenient locations, Islands and Venice lagoon for which delivery is expected within 3-4 working days)

EURO 5.50 in Italy (excluding remote locations, smaller islands and the Venice Lagoon), FREE for purchases over 250€.

– EURO 12.00 for inconvenient locations, smaller islands and Venice Lagoon, ONLY 9€ for purchases over 50€.

– CHAMPION OF ITALY EURO 70.00

– LIVIGNO EURO 44,00

EUROPE

Shipping
Express (with email notification service by courier) Note: telephone contact is not provided.

PLEASE NOTE: We do not accept requests for shipments at SHOPPING CENTERS/GDO and POST OFFICES

Times
Shipment within 2-4 business days after confirmation of order fulfillment (except for Islands for which timing varies depending on destination)

Flat-rate costs

StatusCost
Austria€ 13,60
Belgium€ 13,60
Bulgaria€ 17,70
Cyprus€ 17,70
Croatia€ 17,00
Denmark€ 17,00
Estonia€ 17,70
Finland€ 17,00
France€ 13,60
Germany€ 13,60
Greece€ 17,00
Guernsey€ 27,80
Ireland€ 17,00
Isle of Man€ 16,80
Falkland Islands€ 62,10
Jersey€ 27,80
Latvia€ 17,70
Lithuania€ 17,70
Luxembourg€ 13,60
Malta€ 17,70
Monaco€ 13,60
Holland/Netherlands€ 13,60
Poland€ 17,70
Portugal€ 17,00
Czech Republic€ 17,70
Romania€ 17,70
Slovakia€ 17,70
Slovenia€ 17,70
Spain€ 16,80
Sweden€ 17,00
Hungary€ 17,70

EXTRA EEC

Shipping
Express (with email notification service from the courier company) Please note: telephone contact is not provided, and we do not accept requests for shipments at COMMERCIAL CENTERS/GDO and POST OFFICES

Times
Shipping within 4-5 business days after order processing (except for Islands for which timing varies depending on destination and for RUSSIA for which timing may be longer.

PLEASE NOTE: Your order will be shipped with a DAP (Delivered at Place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. Our courier, DPD, will contact you before the goods are delivered. Unfortunately, we have no control over these charges and cannot tell you what the cost might be because customs policies and import duties vary widely from country to country. The customer must take full responsibility for any parcels returned due to unpaid customs charges. Postage, return postage, customs fees, and handling fees will all be deductible from any refund due.

Flat-rate costs

StatusCost
United Kingdom€ 16,80

 

ZoneCost
1€ 22,80
2€ 22,80
3€ 35,70
4€ 39,80
5€ 44,40
6€ 50,90
Zonesstatus
5Afghanistan
1Albania
6Algeria
4American Samoa
1Andorra (remote area supp. 5€)
6Angola
4Antigua and Barbuda
4Argentina
6Armenia
4Aruba
4Australia
6Azerbaijan
4Bahamas
3Bahrain
4Bangladesh
4Barbados
1Belarus
4Belize
6Benin
4Bermuda
5Bhutan
4Bolivia
4Bonaire
1Bosnia-Herzegovina
6Botswana
4Brazil
4British Virgin Islands
3Brunei
6Burkina Faso
6Burundi
5Cambodia
6Cameroon
2Canada
1Canary Islands
6Cape Verde
4Cayman Islands
6Central African Republic
6Chad
4Chile
3China
4Colombia
6Comoros
6Cook Islands
4Costa Rica
6Cuba
4Curaçao
6Rep. Dem. Congo
6Djibouti
4Dominica
4Dominican Republic
5East Timor
4Ecuador
4Eel
3Egypt
4El Salvador
6Equatorial Guinea
6Eritrea
6Ethiopia
1Faroe Islands
4Fiji
4French Guiana
4French Polynesia
6Gabon
6Gambia
6Georgia
6Ghana
1Gibraltar
3Greenland
4Grenada
4Guadeloupe
4Guam
4Guatemala
6Guinea
6Guinea-Bissau
4Guyana
4Haiti
4Honduras
3Hong Kong
1Iceland
3India
3Indonesia
6Iran
5Iraq
5Israel
6Ivory Coast
4Jamaica
3Japan
5Jordan
6Kazakhstan
6Kenya
6Kiribati
1Kosovo
3Kuwait
6Kyrgyzstan
5Laos
5Lebanon
6Lesotho
6Liberia
6Libya
1Liechtenstein
4Macau
1Macedonia
6Madagascar
6Malawi
3Malaysia
4Maldives
6Mali
6Marshall Islands
4Martinique
6Mauritania
6Mauritius
6Mayotte
3Mexico
4Micronesia
1Moldova
6Mongolia
1Montenegro
4Montserrat
6Morocco
6Mozambique
6Myanmar (Formerly Burma)
6Namibia
6Nauru
5Nepal
4Nevis
4New Caledonia
4New Zealand
5Nicaragua
6Niger
6Nigeria
6Niue
6North Korea
5Northern Mariana Islands
1Norway
4Oman
4Pakistan
4Palau
4Panama
5Papua New Guinea
4Paraguay
4Peru
3Philippines
4Puerto Rico
4Qatar
6Reunion
5Russia
6Rwanda
4Saint Eustatius
4Saint Kitts
4Saint Lucia
4Saint Vincent
4Saint-Barthélemy
4Saint-Martin (Dutch Part)
4Samoa
6São Tomé and Príncipe
4Saudi Arabia
6Senegal
1Serbia
6Seychelles
6Sierra Leone
3Singapore
6Solomon Islands
6Somalia
6Somaliland (Export only)
4South Africa
3South Korea
3Sri Lanka
6Sudan
4Suriname
6Swaziland
1Switzerland
5Syria
4Taiwan
6Tajikistan
6Tanzania
3Thailand
6Togo
6Tonga
4Trinidad and Tobago
6Tunisia
1Turkey
5Turks and Caicos
6Tuvalu
6Uganda
1Ukraine
3United Arab Emirates
4Uruguay
4U.S. Virgin Islands
1U.S.A.
6Uzbekistan
6Vanuatu
4Venezuela
5Vietnam
5Yemen
6Zambia
6Zimbabwe