SHIPPING STATUS
At the conclusion of order preparation, the customer will receive an informational e-mail from our customer service department confirming that the order has been processed and entrusted to the courier company. As soon as the shipment has been picked up by the latter, you will receive an e-mail notification with all the details of the shipment directly from the courier.
SHIPPING DATA
Tramapulia will use as shipping information those given by the customer at https://tramapulia.com at the time of purchase in the shopping cart summary. The only data valid for shipping purposes will be the data in the order copy so the customer is required to check all data in the order copy he/she will receive by email. Tramapulia cannot be held responsible for non-delivery or delayed delivery due to incorrect, incomplete addresses or without the information needed to identify the place of delivery.
PROCESSING TIME
Orders will be processed within 96 working hours after payment confirmation. In case of payment by bank transfer, order processing will be longer. Orders are processed from Monday to Friday, with the following schedule: 8.30 – 13.30 / 15.00 – 18.30. Orders received by 08.30 am will be entrusted to the courier the same day. Orders received after 08.30 am will be included in the next day’s shipment.* Orders placed over the weekend will be processed starting the following Monday morning. Finally, if placed on a holiday, they will be processed starting the next weekday.
AUTHORIZED DELIVERY OF THE SHIPMENT
Upon delivery of the products, the customer is required to carefully inspect the envelope or package before affixing a signature as proof of delivery of the shipment. If, for any reason, the package arrives tampered with or if the envelope marker sticker is not intact, the customer is asked to sign the receipt with reservation, or refuse the delivery. In case the delivery was accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is requested to immediately report the incident to the local courier office and contact us by sending an e-mail to info@tramapulia.com
ITALY
Shipping
Express (with email notification service by courier) Note: telephone contact is not provided.
PLEASE NOTE: We do not accept requests for shipments at SHOPPING CENTERS/GDO and POST OFFICES
Times
Shipment within 24-48 working hours after order fulfillment confirmation (except for inconvenient locations, Islands and Venice lagoon for which delivery is expected within 3-4 working days)
– EURO 5.50 in Italy (excluding remote locations, smaller islands and the Venice Lagoon), FREE for purchases over 250€.
– EURO 12.00 for inconvenient locations, smaller islands and Venice Lagoon, ONLY 9€ for purchases over 50€.
– CHAMPION OF ITALY EURO 70.00
– LIVIGNO EURO 44,00
EUROPE
Shipping
Express (with email notification service by courier) Note: telephone contact is not provided.
PLEASE NOTE: We do not accept requests for shipments at SHOPPING CENTERS/GDO and POST OFFICES
Times
Shipment within 2-4 business days after confirmation of order fulfillment (except for Islands for which timing varies depending on destination)
Flat-rate costs
Status | Cost |
---|---|
Austria | € 13,60 |
Belgium | € 13,60 |
Bulgaria | € 17,70 |
Cyprus | € 17,70 |
Croatia | € 17,00 |
Denmark | € 17,00 |
Estonia | € 17,70 |
Finland | € 17,00 |
France | € 13,60 |
Germany | € 13,60 |
Greece | € 17,00 |
Guernsey | € 27,80 |
Ireland | € 17,00 |
Isle of Man | € 16,80 |
Falkland Islands | € 62,10 |
Jersey | € 27,80 |
Latvia | € 17,70 |
Lithuania | € 17,70 |
Luxembourg | € 13,60 |
Malta | € 17,70 |
Monaco | € 13,60 |
Holland/Netherlands | € 13,60 |
Poland | € 17,70 |
Portugal | € 17,00 |
Czech Republic | € 17,70 |
Romania | € 17,70 |
Slovakia | € 17,70 |
Slovenia | € 17,70 |
Spain | € 16,80 |
Sweden | € 17,00 |
Hungary | € 17,70 |
EXTRA EEC
Shipping
Express (with email notification service from the courier company) Please note: telephone contact is not provided, and we do not accept requests for shipments at COMMERCIAL CENTERS/GDO and POST OFFICES
Times
Shipping within 4-5 business days after order processing (except for Islands for which timing varies depending on destination and for RUSSIA for which timing may be longer.
PLEASE NOTE: Your order will be shipped with a DAP (Delivered at Place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. Our courier, DPD, will contact you before the goods are delivered. Unfortunately, we have no control over these charges and cannot tell you what the cost might be because customs policies and import duties vary widely from country to country. The customer must take full responsibility for any parcels returned due to unpaid customs charges. Postage, return postage, customs fees, and handling fees will all be deductible from any refund due.
Flat-rate costs
Status | Cost | |
United Kingdom | € 16,80 |
Zone | Cost |
---|---|
1 | € 22,80 |
2 | € 22,80 |
3 | € 35,70 |
4 | € 39,80 |
5 | € 44,40 |
6 | € 50,90 |
Zones | status |
5 | Afghanistan |
1 | Albania |
6 | Algeria |
4 | American Samoa |
1 | Andorra (remote area supp. 5€) |
6 | Angola |
4 | Antigua and Barbuda |
4 | Argentina |
6 | Armenia |
4 | Aruba |
4 | Australia |
6 | Azerbaijan |
4 | Bahamas |
3 | Bahrain |
4 | Bangladesh |
4 | Barbados |
1 | Belarus |
4 | Belize |
6 | Benin |
4 | Bermuda |
5 | Bhutan |
4 | Bolivia |
4 | Bonaire |
1 | Bosnia-Herzegovina |
6 | Botswana |
4 | Brazil |
4 | British Virgin Islands |
3 | Brunei |
6 | Burkina Faso |
6 | Burundi |
5 | Cambodia |
6 | Cameroon |
2 | Canada |
1 | Canary Islands |
6 | Cape Verde |
4 | Cayman Islands |
6 | Central African Republic |
6 | Chad |
4 | Chile |
3 | China |
4 | Colombia |
6 | Comoros |
6 | Cook Islands |
4 | Costa Rica |
6 | Cuba |
4 | Curaçao |
6 | Rep. Dem. Congo |
6 | Djibouti |
4 | Dominica |
4 | Dominican Republic |
5 | East Timor |
4 | Ecuador |
4 | Eel |
3 | Egypt |
4 | El Salvador |
6 | Equatorial Guinea |
6 | Eritrea |
6 | Ethiopia |
1 | Faroe Islands |
4 | Fiji |
4 | French Guiana |
4 | French Polynesia |
6 | Gabon |
6 | Gambia |
6 | Georgia |
6 | Ghana |
1 | Gibraltar |
3 | Greenland |
4 | Grenada |
4 | Guadeloupe |
4 | Guam |
4 | Guatemala |
6 | Guinea |
6 | Guinea-Bissau |
4 | Guyana |
4 | Haiti |
4 | Honduras |
3 | Hong Kong |
1 | Iceland |
3 | India |
3 | Indonesia |
6 | Iran |
5 | Iraq |
5 | Israel |
6 | Ivory Coast |
4 | Jamaica |
3 | Japan |
5 | Jordan |
6 | Kazakhstan |
6 | Kenya |
6 | Kiribati |
1 | Kosovo |
3 | Kuwait |
6 | Kyrgyzstan |
5 | Laos |
5 | Lebanon |
6 | Lesotho |
6 | Liberia |
6 | Libya |
1 | Liechtenstein |
4 | Macau |
1 | Macedonia |
6 | Madagascar |
6 | Malawi |
3 | Malaysia |
4 | Maldives |
6 | Mali |
6 | Marshall Islands |
4 | Martinique |
6 | Mauritania |
6 | Mauritius |
6 | Mayotte |
3 | Mexico |
4 | Micronesia |
1 | Moldova |
6 | Mongolia |
1 | Montenegro |
4 | Montserrat |
6 | Morocco |
6 | Mozambique |
6 | Myanmar (Formerly Burma) |
6 | Namibia |
6 | Nauru |
5 | Nepal |
4 | Nevis |
4 | New Caledonia |
4 | New Zealand |
5 | Nicaragua |
6 | Niger |
6 | Nigeria |
6 | Niue |
6 | North Korea |
5 | Northern Mariana Islands |
1 | Norway |
4 | Oman |
4 | Pakistan |
4 | Palau |
4 | Panama |
5 | Papua New Guinea |
4 | Paraguay |
4 | Peru |
3 | Philippines |
4 | Puerto Rico |
4 | Qatar |
6 | Reunion |
5 | Russia |
6 | Rwanda |
4 | Saint Eustatius |
4 | Saint Kitts |
4 | Saint Lucia |
4 | Saint Vincent |
4 | Saint-Barthélemy |
4 | Saint-Martin (Dutch Part) |
4 | Samoa |
6 | São Tomé and Príncipe |
4 | Saudi Arabia |
6 | Senegal |
1 | Serbia |
6 | Seychelles |
6 | Sierra Leone |
3 | Singapore |
6 | Solomon Islands |
6 | Somalia |
6 | Somaliland (Export only) |
4 | South Africa |
3 | South Korea |
3 | Sri Lanka |
6 | Sudan |
4 | Suriname |
6 | Swaziland |
1 | Switzerland |
5 | Syria |
4 | Taiwan |
6 | Tajikistan |
6 | Tanzania |
3 | Thailand |
6 | Togo |
6 | Tonga |
4 | Trinidad and Tobago |
6 | Tunisia |
1 | Turkey |
5 | Turks and Caicos |
6 | Tuvalu |
6 | Uganda |
1 | Ukraine |
3 | United Arab Emirates |
4 | Uruguay |
4 | U.S. Virgin Islands |
1 | U.S.A. |
6 | Uzbekistan |
6 | Vanuatu |
4 | Venezuela |
5 | Vietnam |
5 | Yemen |
6 | Zambia |
6 | Zimbabwe |